# Punt Help Center

> Punt Help Center — knowledge base and documentation. This is [llms.txt](/llms.txt), the complete documentation index.

## Articles

- [Disputes and Chargebacks: Policies, Consequences, and Account Suspension](https://hc.usefini.com/hc/19e84b4s82/article/c4459624-disputes-and-chargebacks-policies-consequences-and-account-suspension.md): Punt places the utmost priority on the safety, security, and integrity of its systems and customer p
- [I Can't Link My Bank Account: Common Issues and Solutions](https://hc.usefini.com/hc/19e84b4s82/article/ae829382-i-cant-link-my-bank-account-common-issues-and-solutions.md): If you're having trouble linking your bank account to Punt to redeem your prize, consider the follow
- [Punt Payment Methods, Purchase Process, Playthrough Requirements, and Prize Redemption Guide](https://hc.usefini.com/hc/19e84b4s82/article/68c36f61-punt-payment-methods-purchase-process-playthrough-requirements-and-prize-redemption-guide.md): Currency and Payment Methods - Purchases on Punt.com are made using United States Dollars (USD). - A
- [Refund Policy: No Refunds on Final Sales](https://hc.usefini.com/hc/19e84b4s82/article/8bc4b3ec-refund-policy-no-refunds-on-final-sales.md): As per our Terms of Use and Payment FAQ, please be reminded that all sales on our platform are final
- [Does Punt Offer VIP Transfers?](https://hc.usefini.com/hc/19e84b4s82/article/b0097654-does-punt-offer-vip-transfers.md): At the moment, Punt does not support VIP transfers. We are looking to implement a VIP transfer syste
- [How to Collect Your Weekly VIP Bonuses for Copper Rank and Above](https://hc.usefini.com/hc/19e84b4s82/article/d1b12b45-how-to-collect-your-weekly-vip-bonuses-for-copper-rank-and-above.md): How to Collect Your Weekly VIP Bonuses Weekly Bonuses are exclusive rewards for VIP members ranked C
- [How VIP Progress and Rewards Work on Punt](https://hc.usefini.com/hc/19e84b4s82/article/1b289cb2-how-vip-progress-and-rewards-work-on-punt.md): How VIP Progress Works on Punt Your VIP level on Punt increases based on your total playthrough amou
- [Level Up Bonuses](https://hc.usefini.com/hc/19e84b4s82/article/715cf67e-level-up-bonuses.md): Level Up bonus is a reward that you receive when you reach a new VIP tier level on the Punt. Check o
- [Punt Account and Sweeps Coins Transfer Policies](https://hc.usefini.com/hc/19e84b4s82/article/2da50a82-punt-account-and-sweeps-coins-transfer-policies.md): Account and Balance Transfer Policies at Punt - Transfers of Sweeps Coins (SC): Sweeps Coins are des
- [Understanding Rakeback on Punt.com: How to Earn and Maximize Rewards](https://hc.usefini.com/hc/19e84b4s82/article/0d42134c-understanding-rakeback-on-puntcom-how-to-earn-and-maximize-rewards.md): Understanding Rakeback: How to Maximize Your Play Rakeback is a reward system on Punt.com that lets 
- [VIP Levels and Playthrough Requirements Explained for Sweeps Coins and Gold Coins](https://hc.usefini.com/hc/19e84b4s82/article/55d9c999-vip-levels-and-playthrough-requirements-explained-for-sweeps-coins-and-gold-coins.md): Below are the VIP levels along with their cumulative playthrough requirements expressed in both Swee
- [What is Rakeback and How to Claim It in the VIP System](https://hc.usefini.com/hc/19e84b4s82/article/5775d691-what-is-rakeback-and-how-to-claim-it-in-the-vip-system.md): Rakeback is a benefit that allows you to earn additional Sweep Coins and Gold Coins on every slot ga
- [Did a Punt Employee Just Message Me on Social Media? How to Identify Legitimate Contact](https://hc.usefini.com/hc/19e84b4s82/article/abd3add7-did-a-punt-employee-just-message-me-on-social-media-how-to-identify-legitimate-contact.md): We want to emphasize that Punt will never initiate contact with our customers through social media p
- [How to Report Bugs and Earn Rewards on Punt](https://hc.usefini.com/hc/19e84b4s82/article/48420650-how-to-report-bugs-and-earn-rewards-on-punt.md): If you find a bug while using Punt, please report it to help us improve the platform. Here is how yo
- [I Won A Social Media Contest But Haven't Been Credited Yet](https://hc.usefini.com/hc/19e84b4s82/article/b379dd7a-i-won-a-social-media-contest-but-havent-been-credited-yet.md): If you have won a social media contest and haven't been credited yet, please note that it may take u
- [Is Punt Looking for Content Creators and What Are the Eligibility Criteria?](https://hc.usefini.com/hc/19e84b4s82/article/10ede8be-is-punt-looking-for-content-creators-and-what-are-the-eligibility-criteria.md): Punt is currently seeking established content creators who meet the following criteria: - Twitch Cre
- [Can I play Punt casino games for free?](https://hc.usefini.com/hc/19e84b4s82/article/48691e3e-can-i-play-punt-casino-games-for-free.md): Yes, with Punt you can play a range of online slots, scratch cards, and table games, Punt originals,
- [Distinction Between Punt and Chanced Platforms and Handling Related Inquiries](https://hc.usefini.com/hc/19e84b4s82/article/93844940-distinction-between-punt-and-chanced-platforms-and-handling-related-inquiries.md): Punt and Chanced are sister companies but do not share any functionality across the platforms. All a
- [Geographic Eligibility and State Restrictions for Playing Punt in the US](https://hc.usefini.com/hc/19e84b4s82/article/6dd96545-geographic-eligibility-and-state-restrictions-for-playing-punt-in-the-us.md): Punt only accepts players who are physically located within the United States. However, access to th
- [Punt.com Is Not a Financial Institution and Does Not Provide Tax or Legal Advice](https://hc.usefini.com/hc/19e84b4s82/article/387a8a75-puntcom-is-not-a-financial-institution-and-does-not-provide-tax-or-legal-advice.md): Punt.com is a Social Sweepstakes Casino that offers gaming activities completely free of charge. It 
- [What is a Social Casino and Sweepstakes?](https://hc.usefini.com/hc/19e84b4s82/article/cd069b68-what-is-a-social-casino-and-sweepstakes.md): A Social Casino is an online platform where you can play casino-style games purely for entertainment
- [Difference Between Banker, Player, and Tie Plays in Baccarat](https://hc.usefini.com/hc/19e84b4s82/article/3ac822e6-difference-between-banker-player-and-tie-plays-in-baccarat.md): The difference between Banker and Player plays compared to a Tie play in baccarat primarily depends 
- [Differences Between Baccarat and Blackjack Gameplay](https://hc.usefini.com/hc/19e84b4s82/article/089575be-differences-between-baccarat-and-blackjack-gameplay.md): Baccarat and Blackjack might look a bit similar at first glance, but they're really quite different 
- [How Social Live Dealers Work: Real-Time Interactive Casino Experience](https://hc.usefini.com/hc/19e84b4s82/article/ebf5f154-how-social-live-dealers-work-real-time-interactive-casino-experience.md): Social live dealers are streamed from land-based studios or gaming venues in real time. You get to i
- [How to Access Your Gameplay History on Punt.com](https://hc.usefini.com/hc/19e84b4s82/article/23e86bcb-how-to-access-your-gameplay-history-on-puntcom.md): To access your gameplay history on Punt.com, follow these steps: 1. Log In and Navigate: - Sign in t
- [How to Find a Game ID for Punt Games](https://hc.usefini.com/hc/19e84b4s82/article/e6094a8b-how-to-find-a-game-id-for-punt-games.md): Getting the game ID for Punt games is simple by following these steps: 1) Click on the "My Games" ta
- [How to Report and Resolve Gameplay Issues](https://hc.usefini.com/hc/19e84b4s82/article/9ee66c68-how-to-report-and-resolve-gameplay-issues.md): If you encounter a problem while playing a game on Punt (including slots, live dealers, or originals
- [Policy and Process for Complimentary Sweeps Coins, Birthday Bonuses, and Free Play Offers at Punt.com](https://hc.usefini.com/hc/19e84b4s82/article/c1c53301-policy-and-process-for-complimentary-sweeps-coins-birthday-bonuses-and-free-play-offers-at-puntcom.md): - Punt.com issues two types of in-game currency: Gold Coins (GC), which are for play only with no mo
- [Provable Fairness in Social Casino Games: How It Works and Why It Matters](https://hc.usefini.com/hc/19e84b4s82/article/e43d6531-provable-fairness-in-social-casino-games-how-it-works-and-why-it-matters.md): In the context of a Social Casino, maintaining trust between players and the operator is crucial. Th
- [Understanding Losses and Fair Play in Online Social Gaming](https://hc.usefini.com/hc/19e84b4s82/article/31694490-understanding-losses-and-fair-play-in-online-social-gaming.md): We understand that experiencing losses in online social games can be frustrating. However, all games
- [What is Game Volatility? Understanding Low, Medium, and High Volatility in Slot Games](https://hc.usefini.com/hc/19e84b4s82/article/984af282-what-is-game-volatility-understanding-low-medium-and-high-volatility-in-slot-games.md): Volatility in Slot Games Volatility (also called variance or dispersion) indicates how often a slot 
- [What Is RTP (Return to Player) in Slot Games?](https://hc.usefini.com/hc/19e84b4s82/article/b88d72cf-what-is-rtp-return-to-player-in-slot-games.md): Return to Player (RTP) refers to the theoretical percentage of total plays that a slot game is expec
- [What to Do If My Game Is Interrupted or Frozen During Play](https://hc.usefini.com/hc/19e84b4s82/article/5d3e4487-what-to-do-if-my-game-is-interrupted-or-frozen-during-play.md): If your game is loading slowly, freezing, or crashing, the best approach is to first gather detailed
- [Error Code 9140: Payment Rejected - Contact Your Bank or Card Issuer](https://hc.usefini.com/hc/19e84b4s82/article/c356e177-error-code-9140-payment-rejected-contact-your-bank-or-card-issuer.md): For error code 9140 please reach out to your bank/card issuer and inquire why the payment was reject
- [How Referral and Promo Codes Work on Punt.com: Entry, Usage, and Common Issues](https://hc.usefini.com/hc/19e84b4s82/article/78d97961-how-referral-and-promo-codes-work-on-puntcom-entry-usage-and-common-issues.md): Referral Codes and Refer-a-Friend Links on Punt.com - When to Enter Referral Codes: Referral codes m
- [How to Resolve Payment Rejections by the Fraud Department](https://hc.usefini.com/hc/19e84b4s82/article/838db5eb-how-to-resolve-payment-rejections-by-the-fraud-department.md): Sometimes, your payment may be rejected by the fraud department through our payment processor, Paysa
- [I Made a Purchase and Didn't Receive My Bundle](https://hc.usefini.com/hc/19e84b4s82/article/f778bc4d-i-made-a-purchase-and-didnt-receive-my-bundle.md): If you have made a purchase and the amount has been debited from your account but you have not recei
- [Purchasing Bundles on Punt.com: Gold Coins and Sweeps Coins Explained](https://hc.usefini.com/hc/19e84b4s82/article/99a70673-purchasing-bundles-on-puntcom-gold-coins-and-sweeps-coins-explained.md): Welcome to Punt.com, where you can enjoy a free social casino experience with a variety of Punt Orig
- [Why Are My Purchases Being Blocked?](https://hc.usefini.com/hc/19e84b4s82/article/9fd39bcf-why-are-my-purchases-being-blocked.md): Punt does not directly control the acceptance or rejection of purchases. The decision to block payme
- [Complete Guide to Redeeming Sweep Coins for Prizes](https://hc.usefini.com/hc/19e84b4s82/article/abfa7823-complete-guide-to-redeeming-sweep-coins-for-prizes.md): Redemption Full Guide Gold Coins vs. Sweep Coins - Gold Coins (GC): - Used only for gameplay and ent
- [How to Redeem Sweep Coins and Understand Redemption Limits](https://hc.usefini.com/hc/19e84b4s82/article/3a2d175e-how-to-redeem-sweep-coins-and-understand-redemption-limits.md): I would kindly remind you we don't have withdrawals on our platform, we have redemptions. Please not
- [How to Redeem Your Prizes and Instant Redemption Requirements](https://hc.usefini.com/hc/19e84b4s82/article/c5bd4d0e-how-to-redeem-your-prizes-and-instant-redemption-requirements.md): To redeem your prizes, you need to ensure your account is identity verified first. Here's how you ca
- [How to Resolve Issues with Rollover or Playthrough Requirements](https://hc.usefini.com/hc/19e84b4s82/article/0a8392d0-how-to-resolve-issues-with-rollover-or-playthrough-requirements.md): If you believe there is an issue with your current rollover or playthrough requirement, please follo
- [I Haven't Received My Redemption](https://hc.usefini.com/hc/19e84b4s82/article/90153bb8-i-havent-received-my-redemption.md): If you have a question about the status of your individual pending redemption transaction, please pr
- [Issues With Micro Redemptions for Instant Bank Transfer Confirmation](https://hc.usefini.com/hc/19e84b4s82/article/97a190f9-issues-with-micro-redemptions-for-instant-bank-transfer-confirmation.md): To confirm ownership of your Debit Card and initiate instant bank transfer redemptions, you must com
- [Playthrough and Rollover Requirements for Sweep Coins Redemption](https://hc.usefini.com/hc/19e84b4s82/article/592e728b-playthrough-and-rollover-requirements-for-sweep-coins-redemption.md): All Sweep Coins must be used at least once (1x) before they are eligible for redemption. For example
- [Redemption Methods: Standard ACH and Instant Debit Card Options](https://hc.usefini.com/hc/19e84b4s82/article/22c71a94-redemption-methods-standard-ach-and-instant-debit-card-options.md): We offer two efficient redemption methods for your convenience: Standard ACH: This method typically 
- [Saved Payment Methods and Redemption Options: How to Add, Update, and Remove Cards](https://hc.usefini.com/hc/19e84b4s82/article/c0388fe4-saved-payment-methods-and-redemption-options-how-to-add-update-and-remove-cards.md): How Saved Payment Methods Work for Redemption on Punt.com Understanding Payment Methods - Gold Coins
- [What Is The Minimum Redemption Amount?](https://hc.usefini.com/hc/19e84b4s82/article/c7383dcc-what-is-the-minimum-redemption-amount.md): The minimum redemption amount is 100 SC. This means you need to have at least 100 SC points to redee
- [Common Reasons Why You Might Be Unable to Claim a Bonus Code](https://hc.usefini.com/hc/19e84b4s82/article/135042fb-common-reasons-why-you-might-be-unable-to-claim-a-bonus-code.md): If you are unable to claim a bonus or promo code, please provide the exact code you are trying to us
- [How Free Spins and Promotional Bonuses Are Awarded and Used on Punt.com](https://hc.usefini.com/hc/19e84b4s82/article/91a714f5-how-free-spins-and-promotional-bonuses-are-awarded-and-used-on-puntcom.md): Understanding Free Spins and Promotional Bonuses in Punt.com Punt.com offers free spins and promotio
- [How the Daily Bonus Works: Claiming, Streaks, and Requirements](https://hc.usefini.com/hc/19e84b4s82/article/e438c191-how-the-daily-bonus-works-claiming-streaks-and-requirements.md): How the Daily Bonus Works The Daily Bonus is a recurring reward that lets you earn free Sweep Coins 
- [How to Enter a Giveaway on Punt](https://hc.usefini.com/hc/19e84b4s82/article/43d7a796-how-to-enter-a-giveaway-on-punt.md): You can participate in a giveaway by following these simple steps: 1) Visit the Giveaways section by
- [Lossback and Free Sweep Coins Phased Out; New Bonus Opportunities and VIP Telegram Channel](https://hc.usefini.com/hc/19e84b4s82/article/2eb5f9bc-lossback-and-free-sweep-coins-phased-out-new-bonus-opportunities-and-vip-telegram-channel.md): Lossback and Free Sweep Coins Update on Punt As of March 3rd, 2024, the Lossback feature, which incl
- [Policy and Process for Complimentary Sweeps Coins, Birthday Bonuses, and Free Play Offers at Punt.com](https://hc.usefini.com/hc/19e84b4s82/article/160f07db-policy-and-process-for-complimentary-sweeps-coins-birthday-bonuses-and-free-play-offers-at-puntcom.md): - Punt.com issues two types of in-game currency: Gold Coins (GC) for play only with no monetary valu
- [Punt.com Social Casino Daily Bonus Overview](https://hc.usefini.com/hc/19e84b4s82/article/0c9c6090-puntcom-social-casino-daily-bonus-overview.md): Welcome to Punt.com, a Social Casino platform where you can enjoy completely free online gaming! By 
- [What Are Challenges and How Do They Work in the Game](https://hc.usefini.com/hc/19e84b4s82/article/6c804097-what-are-challenges-and-how-do-they-work-in-the-game.md): Challenges work like roll hunt games where winning depends on achieving specific roll numbers. Each 
- [Where to Enter a Bonus Code to Claim Promotions](https://hc.usefini.com/hc/19e84b4s82/article/dcfccd58-where-to-enter-a-bonus-code-to-claim-promotions.md): Before you can claim any promotion bonus code, ensure your email and identity has been successfully 
- [Why Am I Unable to Claim My Daily Bonus?](https://hc.usefini.com/hc/19e84b4s82/article/17a70365-why-am-i-unable-to-claim-my-daily-bonus.md): You shouldn't have any difficulty claiming your daily bonus if your account and activity qualifies y
- [Why Didn’t I Receive a Promotion Like My Friend?](https://hc.usefini.com/hc/19e84b4s82/article/d6adbb75-why-didnt-i-receive-a-promotion-like-my-friend.md): We understand it can be disappointing not to receive a promotion that your friend got. Punt reserves
- [How Gold Coin Bundle Purchases Work Including Bonus Sweep Coins](https://hc.usefini.com/hc/19e84b4s82/article/e20428b5-how-gold-coin-bundle-purchases-work-including-bonus-sweep-coins.md): You can purchase Gold Coin (GC) bundles directly from the Store. These bundles vary in size and pric
- [Processing Time and Status Check for Mailed-In (AMOE) Sweeps Coins Requests](https://hc.usefini.com/hc/19e84b4s82/article/ca82c4f3-processing-time-and-status-check-for-mailed-in-amoe-sweeps-coins-requests.md): Currently, Punt's publicly available knowledge sources do not specify an exact processing or crediti
- [Reasons Why Postal Requests for Free Sweeps Coins Are Rejected](https://hc.usefini.com/hc/19e84b4s82/article/b9cb97c3-reasons-why-postal-requests-for-free-sweeps-coins-are-rejected.md): Your postal request for free Sweeps Coins was rejected because it did not meet the requirements outl
- [Understanding Gold Coins and Sweeps Coins on Punt.com: Differences and Usage](https://hc.usefini.com/hc/19e84b4s82/article/ff69aa2d-understanding-gold-coins-and-sweeps-coins-on-puntcom-differences-and-usage.md): Punt.com uses two types of virtual token currencies: Gold Coins and Sweeps Coins. - Gold Coins have 
- [What is the Top-Up Feature for Gold Coins on Punt?](https://hc.usefini.com/hc/19e84b4s82/article/56489f00-what-is-the-top-up-feature-for-gold-coins-on-punt.md): The Top-Up feature on Punt lets you claim free Gold Coins automatically whenever your Gold Coin bala
- [1099 Tax Form Issuance and Purchase/Transaction History for 2026](https://hc.usefini.com/hc/19e84b4s82/article/7163a1f3-1099-tax-form-issuance-and-purchasetransaction-history-for-2026.md): For the 2026 calendar year, Punt will issue a 1099 tax form to players who have accumulated $2000 or
- [Changing Your Email, Name, Username, or Set Password for Accounts Created via Google or Apple Sign-in](https://hc.usefini.com/hc/19e84b4s82/article/036c35ac-changing-your-email-name-username-or-set-password-for-accounts-created-via-google-or-apple-sign-in.md): If you need to change your account details such as your email address, legal name, username, or want
- [How to Change Your Password](https://hc.usefini.com/hc/19e84b4s82/article/6421677d-how-to-change-your-password.md): To change your password, follow these steps: 1) Click the profile icon located at the top of the pla
- [How to Close Your Account and What to Expect](https://hc.usefini.com/hc/19e84b4s82/article/ed47fd2a-how-to-close-your-account-and-what-to-expect.md): To close your account, please follow these steps: 1) Visit the Privacy Policy accessible from the ho
- [How to Recover a Forgotten Password](https://hc.usefini.com/hc/19e84b4s82/article/148aa9d6-how-to-recover-a-forgotten-password.md): To recover a forgotten password, follow these steps: 1. Navigate to the homepage while logged out. 2
- [How to Set a Purchase Limit on Your Account](https://hc.usefini.com/hc/19e84b4s82/article/c1d5af85-how-to-set-a-purchase-limit-on-your-account.md): To set a purchase limit, follow these steps: 1. Decide the limit amount you wish to set. 2. Choose t
- [How to Verify Your Email Address](https://hc.usefini.com/hc/19e84b4s82/article/eb67f8da-how-to-verify-your-email-address.md): Verifying your email is quick and easy! Just follow these steps: 1. Sign in to your Punt account Go 
- [Private Mode on Punt](https://hc.usefini.com/hc/19e84b4s82/article/c36f4ecb-private-mode-on-punt.md): Learn how Private Mode works on Punt, what it does, and how to hide your username and identity from 
- [Why Your Punt.com Account May Be Frozen or Purchase Restricted](https://hc.usefini.com/hc/19e84b4s82/article/d722babf-why-your-puntcom-account-may-be-frozen-or-purchase-restricted.md): Your Punt.com account may be frozen, restricted, or placed under review for various reasons related 
- [Learn More: Punt Grand Prix with Vegas Matt Sweepstakes](https://hc.usefini.com/hc/19e84b4s82/article/24a97302-learn-more-punt-grand-prix-with-vegas-matt-sweepstakes.md): Win a trip to the Las Vegas race weekend with Vegas Matt! Two winners will each get two Paddock Club
- [Common Reasons Why Verification Was Declined and How to Fix Them](https://hc.usefini.com/hc/19e84b4s82/article/aa17ad2e-common-reasons-why-verification-was-declined-and-how-to-fix-them.md): Why Was My Verification Declined? Your verification might have been declined for several reasons. Un
- [How to Confirm if Your Identity Verification was Successful](https://hc.usefini.com/hc/19e84b4s82/article/636fcc62-how-to-confirm-if-your-identity-verification-was-successful.md): Go to Settings in the top-right corner, then open General Settings. There, you can see whether your 
- [Reasons for Being Asked to Verify Identity Multiple Times and How to Succeed](https://hc.usefini.com/hc/19e84b4s82/article/7e334922-reasons-for-being-asked-to-verify-identity-multiple-times-and-how-to-succeed.md): If you're being asked to verify your identity multiple times, it usually means your earlier verifica
- [What is Veriff? Identity Verification Service Explained](https://hc.usefini.com/hc/19e84b4s82/article/e5eddbd3-what-is-veriff-identity-verification-service-explained.md): Veriff is a trusted third-party identity verification service used to ensure the security and authen
- [What To Do When Your Verification Document Has Expired](https://hc.usefini.com/hc/19e84b4s82/article/035a3184-what-to-do-when-your-verification-document-has-expired.md): If your document has expired, you need to update it by providing a valid, unexpired document to proc
- [Why am I asked to reverify my identity after a successful document submission?](https://hc.usefini.com/hc/19e84b4s82/article/dbf42020-why-am-i-asked-to-reverify-my-identity-after-a-successful-document-submission.md): When you submit your identity documents and a selfie for verification, seeing a "successful" page on
- [Why Do I Need to Verify?](https://hc.usefini.com/hc/19e84b4s82/article/65706355-why-do-i-need-to-verify.md): We require verification on our Social Casino platform for several important reasons: 1. Legal Compli
- [Why Is My Social Security Number (SSN) Being Rejected During Verification?](https://hc.usefini.com/hc/19e84b4s82/article/2a1d8c98-why-is-my-social-security-number-ssn-being-rejected-during-verification.md): If your Social Security Number (SSN) is being rejected during verification, there are several possib